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At Offshoulder, we prioritize fast and reliable delivery. Orders within Turkey typically arrive in 2–3 business days, while international orders are delivered within 4–7 business days. Every order includes tracking information, so you can monitor your shipment from dispatch to delivery.

- All products on sale on our website are produced to order and refunds are not accepted for both domestic and international purchases.

– Pieces that have been tried on prior to being purchased at our store WILL NOT BE exchanged nor refunded.

– Within 7 days from the date of receival of the product, you can change the size and model once.

– You need to send an e-mail to hello@offshoulder.co to create an exchange request while specifying your reason of exchange. Make sure to specify your first and last name and order number in the e-mail header.

- Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.

– If you wish to ship your package back to us with a shipping company other than Yurtiçi Cargo, all shipping costs must be covered by you.

– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.

- The exchange of your online orders WILL NOT BE ACCEPTED in our store.

– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.