Delivery:

Production: 20–25 Business Days
Türkiye Shipping: 2–3 Business Days
International Shipping: 4–7 Business Days.
Tracking is included with every order.

For orders shipped outside of Türkiye, any customs duties, import taxes, local taxes, or additional charges that may occur are entirely the responsibility of the customer. These fees vary depending on the customs regulations of the destination country, and Offshoulder is not responsible for such charges. We recommend checking your country’s customs regulations before placing your order.

Return & Exchange:

All Made-to-Order products purchased through our website are produced specifically for each order and are not eligible for refunds or exchanges, for both domestic and international purchases.

This policy is clearly stated on the respective product detail pages before purchase.

As Made-to-Order products are created specifically for each customer, returns and exchanges cannot be accepted once an order has been placed and production has started.